Privacy Policy
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing and shipping address.
Order Information: Details of products purchased and transaction history.
Payment Information: Payment details are processed securely by third-party payment gateways; we do not store card or banking information.
Technical Data: IP address, browser type, device information, and website usage data.
We use your information to:
Process and deliver your orders
Communicate order confirmations, updates, and support
Improve our website, products, and customer experience
Send promotional offers and updates (only if you opt-in)
Detect and prevent fraud or unauthorized transactions
We implement appropriate technical and security measures to protect your personal data against unauthorized access, misuse, or disclosure. All payments are processed through secure and trusted payment gateways.
Yes, we use cookies and similar technologies to:
Enhance your browsing experience
Remember your preferences
Analyze website traffic and performance
You can disable cookies in your browser settings, but some features of the website may not function properly.
We do not sell, trade, or rent your personal information. However, we may share your data with:
Payment service providers
Shipping and delivery partners
Website hosting and analytics providers
These third parties are obligated to keep your information secure and use it only for service-related purposes.
Our website may include links or integrations with third-party services (such as payment gateways or analytics tools). We are not responsible for the privacy practices of these third parties, and we recommend reviewing their policies.
We retain your information only for as long as necessary to:
Fulfill orders and provide services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Opt-out of promotional communications at any time
To exercise your rights, please contact us using the details below.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with immediate effect.
If you have any questions or concerns about this Privacy Policy, you can contact us:
Email: support@bandhucreations.com
Phone: +91 7696247492
Address: chanditala, Hooghly, west Bengal – 712304
Your Guide to Hassle-Free Returns
We want you to be satisfied with your purchase from Bandhu Creations. If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 5 - 7 working days of delivery.
To be eligible for a return:
The item must be unused and in its original condition
All original packaging, tags, and accessories must be intact
Proof of purchase (order ID or invoice) is required
You can request a return or exchange within 5-7 working days from the date your order is delivered. Requests made after this period may not be accepted.
Returns for change of mind may be accepted only if the product is unused and in perfect condition. However, shipping charges are non-refundable, and return shipping costs must be borne by the customer.
Yes, the following items are not eligible for return:
Used or worn jewelry
Items damaged due to improper handling
Products without original packaging
Customized or special-order items (if applicable)
If the return is approved, your refund will be processed to your original payment method within 5–7 business days after we receive and inspect the product.
In case of damaged or incorrect items, we will provide a full refund or replacement.
For other returns, shipping charges (if any) may be deducted.
To request a return or exchange, please contact us with your order details:
Email: support@bandhucreations.com
Phone: +91 7696247492
Our team will guide you through the return process.